SHIPPING AND RETURNS
Shipping Policy
Delivery will be made to the address specified when you complete the order.
Every item in our range has its own unique delivery lead time dependent on where in the country you are located and when our delivery team will be in that part of the country. However, we aim to deliver within 7-10 days where possible, and always as soon as we can. We aim to deliver your furniture within the time quoted when you place your order, however this is only an estimate and time shall not be the essence of any order. If circumstances change, we will contact you.
For commission items which are made to order, the delivery lead time will be dependent upon many factors and we will agree this with you directly upon agreement to a commission.
A signature is required at the point of delivery indicating the goods have been received. By placing an order, you are authorising us to accept a signature from another person on your behalf if you are not present at the time of delivery.
If you are out when our delivery team arrives and we are unable to leave the goods, a card with a contact number will be left for you to call them and arrange an alternative date. Please note there will be an additional charge for re-delivery.
Home Access: before placing an order, please check that the items of furniture will fit through any passages, stairwells, landings and doorways on the way to the destination room and that it will fit in its intended location. We cannot accept responsibility or liability for furniture which cannot be delivered to its destination room.
Return & Exchange Policy
Cancellation of Order
When you order using THE CABINET MEETING website you have the right to cancel your order in writing by email up to seven days following receipt of the goods. Note that bespoke, commissioned items are thoroughly inspected and videoed for quality control prior to despatch and are only returnable for a full refund including delivery charges in the event they are found to be faulty. Bespoke, commissioned items which are not faulty and which you choose to return and to cancel your contract with us may be so at your own cost and risk in exchange for only a 50% refund of the purchase price. No delivery charges will be refunded under such circumstances.
If you have not received the goods at the time of cancellation of the contract and we have not processed the goods for delivery, we will refund to you all the monies paid by you for the goods in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of your cancellation being accepted.
If you have not received the goods at the time of cancellation of the contract, but we have processed the goods for delivery, and they are en- route, you must not unpack the goods when they are received by you. The goods must be returned to us as soon as possible. We will refund to you all the monies paid by you for the goods in question in the same form of payment originally used for the purchase, as soon as possible and in any event within 30 days of your cancellation being accepted. Note that in these circumstances delivery charges will not be refunded.
If you have already received the goods at the time of cancellation of the contract, the goods must be returned to us as soon as possible. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. The goods must be returned to us at your own cost and in any event not later than 14 days after the day on which you let us know that you wish to cancel the contract. Alternatively, The Cabinet Meeting or its agents will collect the goods for a collection fee of up to 50% of the order value.
We will refund to you all the monies paid by you for the goods in question in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of receipt of the goods back from you, provided that the goods are returned by you and received by us in the condition they were in when delivered to you. Note that in these circumstances delivery charges will not be refunded.
Should the goods not be adequately packaged at the time of collection they will not be collected and THE CABINET MEETING retains the right to charge a further fee for ‘re-collection’ to cover costs incurred. This ‘re-collection’ charge will be deducted from the refund value.
Refund Policy
Refunds will be made to you by the same method of payment as you made your purchase.